Terms of Sale
Terms of Sale
Last updated: 18 September 2026
1. Introduction
The nubody. website and services are operated by Karma Inc Ltd.
nubodyclinic is a trading name of Karma Inc Ltd.
These Terms of Sale apply when you purchase products, treatments or services from nubody. Please read them carefully before placing an order.
By placing an order with us, you agree to these Terms of Sale.
If you have any questions about our products, services or an order, please contact:
Email: info@nubodyclinic.co.uk
Telephone: 03300 436 544
Opening hours: Monday–Saturday, 9am–5pm
Sunday: Closed
Telephone: 03300 436 544
Opening hours: Monday–Saturday, 9am–5pm
Sunday: Closed
We may update these Terms of Sale from time to time. The version available on our website at the time you place your order will apply to that order.
Nothing in these Terms affects your statutory consumer rights.
2. Other Terms That Apply
You should also read our:
- Website Terms of Use
- Privacy Policy
- Cancellation & Refund provisions contained within these Terms
Our Privacy Policy explains how we collect, use, store and protect your personal information.
3. Our Healthcare Services
nubody. provides online healthcare services which may include clinical assessment, prescribing and the supply of prescription and non-prescription products.
Our clinicians are appropriately registered with their relevant UK professional regulators.
Prescription medicines are dispensed by appropriately registered UK pharmacies.
Where diagnostic testing is provided, we may work with appropriately accredited laboratory partners.
4. Eligibility
You must be 18 years of age or over to purchase prescription treatments or use our clinical services.
You must provide complete and accurate information when registering and placing an order.
We reserve the right to refuse or cancel an order where we are unable to satisfy applicable clinical, identity, age, payment, prescribing or delivery requirements.
5. Identity Verification
Where your treatment involves a prescription-only medicine, we may need to verify your identity.
You may be asked to provide appropriate identification, which may include a passport, driving licence, residence permit or other acceptable identification.
We will process identification information in accordance with our Privacy Policy and applicable data protection law.
We may be unable to provide treatment if we cannot satisfactorily verify your identity.
6. Online Consultations
Certain treatments require you to complete an online consultation or medical questionnaire before treatment can be considered.
You must complete all consultations:
- honestly;
- accurately;
- completely; and
- to the best of your knowledge.
The information you provide will be relied upon by our clinical team when determining whether treatment is safe and appropriate for you.
You must not allow another person to complete a medical consultation on your behalf.
If you do not understand a question, please contact us before submitting your consultation.
You should tell us about any relevant changes to your health, medical conditions, allergies or medication.
Where appropriate, we recommend keeping your GP or regular healthcare professional informed about treatment you receive from nubody.
7. Your Patient Record
When you register with nubody., an electronic patient record may be created.
Your record may include:
- your personal information;
- your consultations;
- your medical information;
- prescriptions and treatments;
- test results where applicable;
- clinical correspondence; and
- records relating to your care.
Patient records will be retained in accordance with applicable healthcare, professional and data protection requirements.
You are responsible for ensuring that the information you provide to us remains accurate and up to date.
Please tell us if there is a significant change in your medical condition, medication or other information relevant to your treatment.
You are also responsible for keeping your account login details secure.
8. Ordering Prescription Treatment
When you request prescription treatment, you are requesting a clinical assessment to determine whether that treatment is appropriate for you.
Placing an order does not guarantee that a prescription will be issued.
A suitably qualified clinician will review the information you provide.
We may contact you for further information before making a prescribing decision.
If you do not provide information reasonably required to complete the assessment, we may be unable to proceed with your treatment request.
The final decision about whether treatment is clinically appropriate rests with the prescribing clinician.
9. If Treatment Is Not Clinically Appropriate
If our clinical team determines that the requested prescription treatment is not appropriate for you, a prescription will not be issued.
We will notify you where appropriate.
Any refund due will be processed in accordance with these Terms and your statutory rights.
10. Prescriptions
Where treatment is clinically approved, a prescription may be issued in your name and sent to an appropriately registered pharmacy for dispensing.
Professional standards, clinical considerations and legal restrictions may limit:
- the medication we can prescribe;
- the quantity supplied;
- the dose prescribed;
- the frequency of supply; and
- whether treatment can be continued.
Clinical approval of one order does not guarantee approval of future treatment.
Your treatment may need to be reviewed before further medication can be prescribed.
11. Repeat Treatment
Where clinically appropriate, you may be able to request further supplies of your medication.
Repeat treatment remains subject to clinical review.
We may require updated medical information, weight information, photographs, test results, consultation information or other information reasonably required to assess whether continuing treatment remains appropriate.
We may change, pause or discontinue treatment where clinically necessary.
You can also tell us at any time that you no longer wish to continue treatment.
12. Prices and Payment
The price payable will be shown before you complete your purchase.
Any applicable delivery charge will also be shown before payment.
There are no hidden mandatory charges.
Payments are processed securely through our payment service provider.
We do not store your full debit or credit card details.
Card payments may be subject to validation and authorisation by your card issuer.
If your payment provider refuses to authorise a payment, we will not be responsible for delays caused by that refusal.
13. Klarna and Other Payment Methods
13. Klarna and Other Payment Methods
Where available, we may offer third-party payment options such as Klarna.
If you choose a third-party payment service, your use of that service will also be subject to the provider's applicable terms and eligibility requirements.
Any credit or deferred-payment arrangement is between you and the relevant payment provider.
14. Delivery
We use appropriate delivery providers to deliver products and medication.
You are responsible for providing a complete and accurate delivery address.
You are also responsible for ensuring that medication delivered to your address cannot be accessed by children, animals or anyone for whom it was not prescribed.
Delivery times are estimates unless we expressly agree otherwise.
Occasionally delivery may be affected by circumstances outside our reasonable control.
If your order is materially delayed, lost or damaged during delivery, please contact us so that we can investigate with the pharmacy and/or delivery provider.
Where you have a statutory right to cancellation, replacement or refund because of a delivery failure, those rights will not be affected by these Terms.
15. Cancelling a Prescription Treatment Order
If you wish to cancel a prescription treatment order, please contact us as soon as possible.
You may request cancellation before your prescription has been approved or the medication has entered the dispensing process.
Once a prescription has been issued and/or medication has been dispensed, we may be unable to cancel your order or provide a refund.
This does not affect any statutory rights you may have.
16. Prescription Medicines and Returns
16. Prescription Medicines and Returns
For patient safety, prescription medicines that have been dispensed or supplied cannot be returned for resale or reuse, even if they remain unopened.
Please do not send unwanted prescription medication back to us unless we specifically ask you to do so.
Unwanted medication should normally be taken to a local pharmacy for safe disposal.
This does not affect your statutory rights where medication is faulty, damaged, incorrectly supplied or not as described.
17. Non-Prescription Products
For eligible non-prescription goods purchased online, you may have a statutory right to change your mind and cancel your purchase.
Where the statutory cancellation right applies, the usual cancellation period is 14 days after you receive the goods.
Certain products may be excluded from cancellation rights, including sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed.
Nothing in this section limits your rights where a product is faulty, damaged or not as described.
18. Faulty, Damaged or Incorrect Products
Please contact us as soon as possible if an item:
- arrives damaged;
- is defective;
- is not as described;
- is not the item you ordered; or
- has otherwise been supplied incorrectly.
We may ask for photographs or other reasonable evidence to help us investigate.
Depending on the circumstances and your legal rights, we may arrange a replacement, refund or another appropriate remedy.
Where you are legally entitled to a full refund, no payment processing or refund fee will be deducted.
19. Discretionary Refunds
There may be circumstances where nubody. agrees to issue a refund even though you do not have a statutory right to a full refund.
Where we agree to provide a discretionary refund, we may deduct the non-refundable payment processing cost incurred when the original transaction was processed.
For standard UK card payments, this is currently:
1.5% + 20p
This represents the payment processing cost incurred by nubody. on the original transaction and is not an additional charge for issuing the refund.
This deduction will not apply where you are exercising a statutory right to a full refund.
20. How Refunds Are Paid
Where a refund is due, it will normally be returned using the same payment method used for the original transaction, unless otherwise agreed or required.
We will process refunds without undue delay and within any period required by applicable law.
Once we have processed the refund, the time taken for the funds to appear in your account may depend on your bank, card issuer or payment provider.
Where Klarna or another third-party payment service was used, the refund may also be subject to that provider's processing procedures.
21. Using Your Medication
You are responsible for checking your medication when it arrives.
Check that:
- the medication is intended for you;
- it is the medication you were expecting;
- the packaging is intact; and
- the medication does not appear damaged.
Do not use medication that appears damaged or which you believe has been supplied incorrectly.
Contact us promptly if you have any concerns.
Always read the patient information leaflet and product packaging and follow the instructions provided by your prescriber and pharmacist.
Medication prescribed for you must not be shared with another person.
Keep all medicines safely stored and out of the reach of children.
22. Medical Advice and Emergencies
Information provided on our website is intended to support our healthcare service and provide general information.
It should not be treated as a replacement for individual medical advice where such advice is required.
If you have questions about your treatment, contact the nubody. clinical team.
In a medical emergency, call 999 or seek urgent medical assistance.
23. When We May Cancel an Order or Stop Treatment
We may cancel an order, refuse treatment or discontinue treatment where reasonably necessary, including where:
- treatment is not considered clinically appropriate;
- we cannot obtain information required for clinical assessment;
- we cannot satisfactorily verify your identity or age;
- we cannot obtain payment authorisation;
- a product is unavailable;
- there has been a pricing or listing error;
- we cannot safely deliver to the address provided;
- we believe information supplied during a consultation is materially inaccurate or incomplete;
- continuing treatment would, in the clinician's judgement, be inappropriate or unsafe; or
- applicable law, regulation or professional standards prevent us from providing the treatment.
Where we cancel an order, we will tell you and provide any refund to which you are entitled.
24. Your Responsibilities
You agree to provide accurate, complete and truthful information throughout your relationship with nubody.
You are responsible for:
- following prescribing and clinical instructions;
- reading medication information supplied to you;
- telling us about relevant changes to your health;
- informing us of significant side effects or adverse reactions;
- storing medication safely;
- not sharing prescribed medication; and
- seeking appropriate medical assistance when required.
Our service does not replace your GP or other healthcare providers where their care is required.
25. Our Responsibility to You
We will provide our services with reasonable care and skill and in accordance with applicable legal and professional requirements.
We are not responsible for loss arising from information you provide which is materially inaccurate, incomplete or misleading, where it was reasonable for our clinicians to rely upon that information.
We are not responsible for consequences caused by your failure to follow clinical, prescribing or medication instructions.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or liability for fraud or fraudulent misrepresentation.
26. Complaints
We want to know if you are unhappy with any aspect of our service.
Please contact:
Your complaint will be handled in accordance with our complaints procedure.
Making a complaint does not affect your statutory rights.
27. Changes to These Terms
We may amend these Terms from time to time to reflect changes to our services, business, legal requirements or regulatory requirements.
Any revised Terms will be published on our website.
Changes will not retrospectively remove statutory rights relating to purchases already made.
28. General
If any provision of these Terms is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions will continue to apply.
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
Nothing in these Terms is intended to restrict any statutory consumer rights that cannot legally be restricted.
29. Governing Law
These Terms of Sale and any dispute or claim arising from them are governed by the applicable laws of the United Kingdom.
If you live in England or Wales, proceedings may be brought in the courts of England and Wales.
If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in the courts applicable to where you live.
30. Contact Details
nubody.
Email: info@nubodyclinic.co.uk
Telephone: 03300 436 544
Opening hours: Monday–Saturday, 9am–5pm
Sunday: Closed
Telephone: 03300 436 544
Opening hours: Monday–Saturday, 9am–5pm
Sunday: Closed
nubodyclinic is a trading name of Karma Inc Ltd.
Last updated: 18 September 2026